Supervisor, Buyer Success


Job title: Supervisor, Buyer Success

Firm: Iterable

Job description: Iterable is a cross-channel platform that powers unified buyer experiences and empowers entrepreneurs to enhance on each interplay going down all through the shopper journey. With Iterable, manufacturers create individualized advertising touchpoints that earn engagement, solidify belief and impress loyal consumer-brand relationships.

Developed for the enterprise, Iterable is constructed from trendy applied sciences that rework cloud, associate and tool-specific knowledge into built-in, customized engagements. Regardless of the viewers dimension or diploma of marketing campaign sophistication, Iterable empowers manufacturers to implement the place it issues most-creating experiences and selling connections with over 2 billion individuals world-wide. , like Zillow, DoorDash, Calm, Madison Reed, and Field, select Iterable to energy glorious buyer experiences all through all the lifecycle.

Iterable’s momentum grows each day and there has by no means been a extra thrilling time to affix the staff! We have been acknowledged as one of many for the previous 4 years, one of many for the previous two years, and had been named as certainly one of ! We have additionally been listed on for the previous two years, rank sixth on the listing of and maintain a high 20 spot among the many SaaS 100.

We have now a world presence with workplaces in San Francisco, New York, and Denver, and London, and distant workers situated everywhere in the world. As we scale, we proceed to dwell by our core 4, founding values – Belief, Progress Mindset, Steadiness, and Humility. To grasp the Iterable story, and study extra about our mission, discover our and web page.

How you’ll make a distinction:

As a frontrunner of Iterable’s Buyer Success staff, you’ll handle a staff of Buyer Success Managers ensuring their prospects are each glad and rising their return on funding from utilizing the Iterable product. You’ll construct significant relationships with each firm companions and the shopper’s govt decision-makers.

The position is good forsomeone with very sturdy management and relationship constructing expertise with the power to navigate giant organizations to establish important areas for retention and development. Retaining prospects glad and productive is core to our mission.

One among our core values is a development mindset and Iterable is an organization the place everybody can develop. If it is a position that excites you, please apply as we worth candidates for the talents they convey past a job description.

You will get to:

  • Perceive how prospects are utilizing the product and discover methods for them to make use of it extra successfully and enhance ROI
  • Drive frequently scheduled check-ins, QBRs with prospects whereas monitoring consumer satisfaction
  • Determine new enterprise alternatives and develop strategic initiatives for making certain buyer retention and enlargement
  • Preserve a trusted advisor relationship with every assigned consumer
  • Fixing any points our prospects might face
  • Construct, handle and inspire a extremely efficient Buyer Success staff
  • Handle a small portfolio of consumers as a person contributor along with your administration tasks
  • Determine, monitor and report metrics that measure your staff’s effectiveness at fixing buyer issues and contributing to the corporate’s mission
  • Proactively establish adjustments we will make to our software to make our prospects’ lives simpler
  • Work with Engineering, Product, Advertising and marketing and Gross sales groups to successfully talk product performance and messaging to prospects and prospects
  • You will have the duty of creating a Buyer Success technique which will be scaled for the corporate’s development
  • Answerable for division administration together with staffing, coaching, efficiency administration and profession improvement of associates
  • Create coaching supplies and workshops to facilitate information sharing and greatest practices
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We’re in search of individuals who have:

  • Bachelor’s diploma or equal expertise
  • Expertise in a B2B buyer success position with a fast-paced SaaS startup
  • Crew constructing and administration expertise
  • Demonstrated historical past of hiring and managing phenomenal expertise
  • A frontrunner with expertise in delivering advanced options on the enterprise degree
  • Demonstrated capacity to handle ambiguity and apply problem-solving expertise
  • Distinctive communication and interpersonal expertise
  • Want to show new prospects concerning the platform
  • Robust capacity to grasp technical ideas and drawback remedy
  • Very sturdy empathy for the shopper and drive to resolve the issues they could face

Bonus factors:

  • Expertise with e mail advertising, push or SMS software program
  • Familiarity with applied sciences like APIs, HTML, CSS, and Javascript

Perks & Advantages:

  • Paid parental go away
  • Pension plan
  • Supplemental Well being Insurance coverage
  • Steadiness Day (First Friday off each month)
  • Fertility & Adoption Help
  • Versatile PTO
  • Every day lunch allowance
  • Month-to-month Worker Wellness allowance
  • Quarterly Skilled Improvement allowance
  • Pre-tax commuter advantages
  • Full laptop computer workstation

We have rethought conventional office planning and need to strengthen belonging, innovation, productiveness, and happiness whether or not it is in an workplace, from house, or a hybrid of the 2. As such, we have moved to a single geographical compensation band for all of our workers (the San Francisco Bay Space marketplace for the US, London for the UK).

For Colorado-based employment: The minimal wage for this place is $127,000/12 months. The compensation bundle consists of fairness, plus a spread of medical, dental, imaginative and prescient, monetary and different advantages. Moreover, perks comparable to each day paid lunches and beneficiant stipends for well being & health and studying & improvement, amongst others, are included.

Iterable is an Equal Employment Alternative employer that proudly pursues and hires a various workforce. Iterable doesn’t make hiring or employment selections on the premise of race, coloration, faith or non secular perception, ethnic or nationwide origin, nationality, intercourse, gender, gender-identity, sexual orientation, incapacity, age, navy or veteran standing, or another foundation protected by relevant native, state, or federal legal guidelines or prohibited by Firm coverage. Iterable additionally strives for a wholesome and protected office and strictly prohibits harassment of any variety. Pursuant to the San Francisco Truthful Probability Ordinance and different related state legal guidelines and native ordinances, and its inner coverage, Iterable can even think about for employment certified candidates with arrest and conviction information.

Final Replace: (9/9/2021)

Anticipated wage: $127000 per 12 months

Location: Denver, CO

Job date: Sat, 11 Sep 2021 23:09:11 GMT

Apply for the job now!

#Supervisor #Buyer #Success

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